Legal Compliance Statement

1. Entity, governing framework, and not a regulated financial institution

WORLD TRAVEL & TOURISM MARKET LTD. operates the WTTM digital tourism marketplace and related commercial services. WTTM is not a bank, electronic money institution, payment institution, insurer, travel agency in all jurisdictions, or government authority unless expressly licensed for a specific activity in writing.

Payment services are delivered through licensed partners (including Stripe) and/or banking partners (including JSC Oktobank for certain bank-based flows).

2. UK GDPR / EU GDPR alignment and international transfers

Where the UK GDPR and/or EU GDPR applies, WTTM processes personal data in accordance with lawful bases, transparency obligations, data minimisation, purpose limitation, storage limitation, integrity and confidentiality, and accountability principles.

International transfers may rely on adequacy regulations, Standard Contractual Clauses (SCCs), the UK IDTA Addendum, or other lawful transfer mechanisms as updated from time to time.

3. AML, KYC, and sanctions compliance

WTTM may conduct customer due diligence (CDD), know-your-business (KYB), politically exposed person (PEP) screening, sanctions screening (including UN, UK, EU, and US lists as applicable), adverse media checks, and transaction monitoring.

We may refuse onboarding, suspend services, block payments, or terminate relationships where required by law or where risk appetite is exceeded.

4. Uzbekistan operations, Oktobank acquiring, and Central Bank supervision

WTTM’s Uzbekistan operating entity LLC UTTM may accept card payments through licensed Uzbekistan acquiring banks supervised by the Central Bank of the Republic of Uzbekistan, including JSC Oktobank (upon merchant onboarding completion). Until acquiring is activated, Uzbekistan online card checkout may operate in preview or support-assisted mode.

Customers must comply with Uzbekistan foreign-exchange, tax, and consumer laws. WTTM does not request, store, or process full card credentials on its own servers; card data is entered only on secure pages operated by licensed payment partners.

5a. Complaints handling and escalation

Complaints may be submitted to [email protected] (general), [email protected] (data protection), or [email protected] (formal legal notices). Include your full name, contact email, order reference, and a clear description.

We aim to acknowledge complaints within 2 business days and respond substantively within 20 business days. Payment disputes should be raised with WTTM before initiating chargebacks where a contractual obligation exists. We cooperate with acquirers (including Uzbekistan acquirers), Stripe, and regulators where required.

5b. Public offer and mandatory merchant policies (Oktobank / internet acquiring)

For internet acquiring compliance, WTTM publishes this consolidated index of mandatory customer-facing policies:

• Order and payment methods: /terms and /payment-security • Refunds and card payment reversals: /refund-policy • Cancellation: /cancellation-policy • Delivery of digital services, tickets, and memberships: /shipping-delivery • Privacy: /privacy • Cookies: /cookie-policy • Company and merchant information: /company-info • Contact and support: /contact

By clicking “Pay” or completing checkout, you confirm that you have read and accepted the applicable policies linked at checkout.

5. Consumer protection, unfair commercial practices, and dispute pathways

Consumer rights vary by country. Where mandatory consumer laws apply, nothing in WTTM’s Terms limits non-waivable rights. Customers may also have rights under card scheme chargeback rules (Visa/Mastercard) subject to issuer policies and time limits.

WTTM encourages good-faith dispute resolution via [email protected] before escalation.

6. Advertising, sponsorship, and intellectual property compliance

Advertising services may be subject to marketing law, disclosure requirements, competition law, and platform policies. Customers are responsible for lawful content they submit and for obtaining rights to trademarks, music, imagery, and talent appearances.

7. Anti-bribery, ethics, and whistleblowing

WTTM prohibits bribery, facilitation payments where illegal, kickbacks, and corrupt practices. Concerns may be reported through official channels; retaliation for good-faith reporting is prohibited to the extent required by law.

8. Regulatory cooperation and law enforcement requests

WTTM may disclose information when required by lawful process, court orders, regulatory examination, or necessary to protect life, safety, or integrity of services. Where permitted, we may notify customers unless prohibited by law or risk of harm.

9. Professional disclaimer

This Statement is informational. It is not legal, tax, or investment advice. Customers should obtain independent counsel for jurisdiction-specific obligations.

WTTM - United Kingdom

WORLD TRAVEL & TOURISM MARKET LTD.

Company Registration Number: 16672223

Registered Office:
167–169 Great Portland Street
London, England, W1W 5PF
United Kingdom

Director: Bakhish Ismayil

Tel: +44 7432 200554

Company Info →

UTTM Uzbekistan

LLC UTTM

Registered Address: 22-24 Small Ring Road, Yunusabad District, Tashkent, Uzbekistan

Company Registration Number: State Registration No: 07437461

Bank: JSC Oktobank, Mirzo Ulugbek Branch

MFO (Bank Code): 00421

OKED / Company Code: 07437461

TIN (INN): 312924418

Settlement Accounts:

UZS: 20208000307437461001

USD: 20208840607437461001

EUR: 20208978007437461001

Director: Ernest Akhmadulin (Akhmadulin Ernest Timurovich)